Last weekend (September 29-30) the DRONGO language festival was held in Utrecht, The Netherlands (https://www.drongotalenfestival.nl/). It’s a Belgian/Dutch festival that has everything to do with language, from bilingualism to dialects, from language learning to spoken dialogue systems. It’s meant for all sorts of people, researchers, employees involved with language and hobbyists who work with languages. The University of Twente was also present at this festival, with three demos to show, of which one was the ARIA VALUSPA Platform (AVP). We showed our virtual agent Alice to the public, in the wild. We were a bit worried if the system would survive a whole day in such a busy place and fortunately it did! Despite the noise and many people in the room, several visitors held some decent and interesting conversations with Alice. Visitors could ask questions about Wonderland or listen to Alice cracking some jokes and commenting on their reaction. It was a great way to show our platform to a broader audience. Alice did an amazing job and we’re looking forward on show-casing more capabilities in the future.
Deliverables 2.3, 3.3 and 4.3 are now publicly available, including updates on long-term user adaptation, the dialogue toolbox, as well as the audiovisual Agent behaviour generation.
Early june there were an Aria-Valuspa meeting held in Paris. It started with a 2 working days for the developers. They actively worked on finalizing a new version of the Aria-Valuspa demo. They resolve bugs, speed up the connection between modules, and enhance several of Aria modules such as agent’s behaviors, ASR. The Dialog Manager has been enriched allowing the agent to provide a large set of answers.
A particularity of this Aria-Valuspa meeting was the encounter with industrials. 3 French companies were present, EDF, JobMaker, EasyRecruit. The meeting started with a presentation of the Aria-Valuspa project, from its motivation to its system. It follows by a discussion between the stakeholders and the Aria-Valuspa partners on specific use cases they were interested in.
The last day of this Paris meeting was devoted to project management where we discussed the final development of each module as well as the evaluation for the Aria System.
The application "Vahl Detect" uses ARIA-VALUSPA to build an access controll system with face recognition and liveness detection. The work, which is presented in the video below, was done by a student group of the University of Nottingham.
A team from CereProc supported by Dr Eduardo Manuel De Brito Lima Ferreira Coutinho
from the Imperial College demonstrated various aspects of speech synthesis at the Science Museum in London, as part of the Royal Society’s the Next Big Thing project.
Lates is a free event held once a month where adults take over the Science Museum. Every tevent has a different theme, covering a wide range of topics – from climate change to alcohol, from childhood to robots. These showcases have turned out to be extremely popular and attract around 5000 visitors per night.
Not surprisingly then, CereProc / ARIA team was kept busy all night. Our main activity was ‘Bot or Not’ – a quiz that lets you test your ability to recognize a synthetic voice and learn about speech synthesis in the process. Everyone who took part was added to the leader board and received a personalized message from Donald Trump (totally fake of course – generated using CereProc’s prototype Trump voice).
Feedback showed that most players found it a lot more difficult than they thought it would be – and no one has yet to reach the perfect score of 20/20!
Try it out here!
We also introduced visitors to (the voice of) Roger who gets very cross if you try to interrupt him while he’s speaking. The interruption demo was created for the ARIA – VALUSPA project as part of the effort to advance the conversational capabilities of virtual agents.
In addition, Dr Coutinho presented his work on sentiment analysis by demonstrating how to tell if a politician is being sincere when giving a speech. Once again, Mr Trump took a centre stage! Visitors also got a chance to record and analyse their own speech for signs of disingenuousness.
At CereProc, we live and breathe speech synthesis and we loved sharing our excitement with thousands of people who came along to the event. Like the Royal Society, we believe in promoting excellence in science and are proud to be part of the Next Big Thing movement!
The race to develop the best chatbot technology
It is no understatement to say that chatbots are generating a lot of interest from companies. All the big names in the IT industry (e.g. Google, Microsoft, Slack, IBM, Facebook, etc.) are following the trend and looking for new conversational interfaces.
Bots and artificial intelligence are broadening tech horizons. Development kits are now available to create artificial intelligence projects in a few clicks (see Skype, Facebook).
The increasing deployment of messaging applications – and conversational user interfaces – have truly boosted the growth of chatbots which today represent opportunities with few defined limits.
That said, imbuing more intelligence and “perceptual qualities” to these programs has become a major challenge.
Chatbots as meta-applications
Not only are chatbots outstanding gateways to the dissemination of relevant information, but they are also ideal for guiding users, segmenting information, and serving as true “hubs” capable of centralizing services. A chatbot is an e-concierge transformed into a virtual hub that manages applications that are too specialized, or too numerous!
A Nielsen analysis demonstrated that a Smartphone user clicks an average of 26 applications. According to another Gartner study, application usage tends to hit a plateau. Faced with a plethora of applications, a chatbot is a dream assistant—a service provider program that can be customized. What’s more, chatbots aren’t put off by learning! With a chatbot you can book a taxi, call a doctor, pay invoices, and more, all in the simplest and most natural way.
It’s no wonder that according to a study published by Oracle – “Can Virtual Experience Replace Reality?” – 80% of brands will use chatbots for customer interactions by 2020.
Are chatbots expressive and empathetic?
You and I don’t interact in the same way with human being or a chatbot. “Social” barriers aside, a chatbot will allow users to express themselves more candidly. The user often feel less “inhibited.”
Expressiveness can also be demonstrated in the choice of language programmed in a chatbot, and, if embodied by an avatar, in its facial expressions. The attitudes of this embodied chatbot will be able to “magnify a personality trait” or exaggerate emotions and reactions, in order to strengthen its message.
It is in this precise context that the “image and sound” become powerful. Text-based only formulas will be subject to misinterpretations. Combining text with an expressive avatar and/or voice will enrich the dialogue and strengthen the bond.
What if chatbots were granted a sixth sense?
We are not at the stage where chatbots can react as impulsively as humans, but nevertheless they are increasingly becoming more adaptive to the context of the situation.
Creating a chatbot with a wider analysis grid, a more comprehensive sensitivity spectrum, and adding other sensors to get it closer to being human is a real challenge. This is the focus chosen by the ARIA Valuspa project, whose idea is to develop the chatbot of tomorrow by offering more input channels, thus enabling it to better understand its user’s state of mind.
This more “sensitive” understanding will allow chatbots to personalize dialogues by adapting answers and reactions to the context. Chatbots will express their “emotions” with sentences, attitudes or voice and thus demonstrate a perfect understanding of the situation. They will synchronize, just like us!
Input signals are used to collect information including audio and video capture. These two sensors are able to detect several aspects related to one’s identity, stress level, and emotions experienced by the user. The dialogue can immediately become more personal and friendly.
These new chatbots are actually able to detect both verbal and nonverbal signals. They can identify the engagement of each of their users and thus adapt their pace or the amount of information they are sharing.
It is a real 6th sense that will complement current chatbots’ abilities. ARIA Valuspa’s virtual assistant offers multimodal, social interactions by assessing audio and video signals perceived as dialogue input. The aim of this project is to create a synthesizer “giving life” to an adaptive, intelligent chatbot, which is embodied by an expressive and vocalized 3D avatar.
The ultimate ambition? Establishing a real relationship based on trust with the user thanks to this new form of “virtual empathy.”
An important contribution of the ARIA-VALUSPA project is the NOXI database of mediated Novice-Expert interactions. It consists of 84 dyads recorded in 3 locations (Paris, Nottingham, and Augsburg) spoken in 7 languages (English, French, German, Spanish, Indonesian, Arabic and Italian). The aim of the endeavour is to collect data to study how humans exchange knowledge in a setting that is as close as possible to the intended human-agent setting of the project. Therefore, the interactions were mediated using large screens, cameras, and microphones. Expert/Novice pairs discussed 58 wildly different topics, and an initial analysis of these interactions has already led to a design for the flow of the dialogue between the user and the ARIAs. In addition to information exchange, the dataset was used to collect data to let our agents learn how to classify and deal with 7 different types of interruptions. In total we collected more than 50 hours of synchronized audio, video, and depth data. The NOXI database was recorded with the aim to be of wide use, beyond the direct goals and aims of the ARIA-VALUSPA project. For example, we have included recordings of depth information using a Kinect. While the project will not use depth information, other researchers will probably find this useful. The recording system has been implemented with the Social Signal Interpretation (SSI) framework. The database is hosted at https://noxi.aria-agent.eu/.
The value of a database highly depends on the availability of proper descriptions. Given the sheer volume of the data (> 50 h) a purely manual annotation is out of question. Hence, strategies are needed to speed up the coding process in an automated way. To this end, a novel annotation tool NOVA ((Non)verbal Annotator) is developed by the University of Augsburg. Conventional interfaces are usually limited to playback audio and video streams. Hence, a database like NOXI, which includes additional signals like skeleton and facial points, can be viewed in parts only. To visualize and describe arbitrary data streams recorded with SSI is an important feature of NOVA. The coding process of multimodal data depends on the phenomenon to describe. For example, we would prefer a discrete annotation scheme to label behaviour that can be classified into a set of categories (e.g. head nods and shakes), whereas variable dimensions like activation and evaluation are better handled on continuous tiers. For other tasks like language transcriptions, which may include hundreds of individual words, we want to be able to assign labels with free text. To meet the different needs, NOVA supports both discrete and continuous annotations types. Additionally, it includes a database backend to store recordings at a central server and share annotations between different sites. In the future, NOVA will be advanced with features to create collaborative annotations and to apply cooperative learning strategies out of the box.
The above image gives an overview of the Cooperative Learning (CL) system that is currently developed in ARIA-VALUSPA and integrated into NOVA. (A) A database is populated with new recordings of human interaction (or alternatively from an existing source). (B) NOVA functions as interface to the data and sets up a MongoDB to distribute and accomplish annotation tasks among human annotators. (C) At times, Cooperative Learning (CL) can be applied to automatically complete unfinished fractions of the database. Here, we propose a two-fold strategy (bottom right box): (I) A session-dependent model is trained on a partly annotated session and applied to complete it. (II) A pool of annotated sessions is used to train a session-independent model and predict labels for the remaining sessions. In both cases, confidence values guide the revision of predicted segments (here marked with a colour gradient). To test the usefulness of the CL approach we have run experiments on the NOXI database, which show that labelling efforts can be significantly reduced that way. A joint publication is currently under review.
As part of the visual part of ARIA-VALUSPA, a new facial point localisation system has been developed, which builds on a novel theoretical framework, and attains state-of-the-art results in annotated benchmarks.
The facial point localisation system is the very first step in the visual part of ARIA, which allows it to know where the user’s face is, and where the main facial parts, such as the mouth, the eyes, or the eyebrows, are. It serves to further process these parts and detect subtle muscle changes, known as Action Units, which are directly linked to users’ emotions.
The problem of facial point localisation has been a research topic for the last 20 years, but it was in 2013, with the appearance of Cascaded Regression, that the field experienced a major break-trhough. Cascaded Regression builds on linear regression, and consists of a set of models that are used to tailor an initial guess of where the points might be toward where these should be. In this sense, each of the models (learnt by linear regression) just take some local information from a given image, around the input points, and then estimate where the points should be moved to be better located. This new estimate is then forwarded to the subsequent model (hence the cascade).
However, there are some flaws that cannot be directly tackled by existing Cascaded Regression methods, the most important being the incapability of performing incremental learning in real-time. Basically, the goal of incremental learning is to incorporate, to each of the models, all possible information from the subject being tracked, in order to reinforce them for any potential future frame that would require such information. The research conducted to date in the field was clearly showing the importance of it, but none of the existing methods in Cascaded Regression were capable of doing it in real-time.
Thus, as part of the research conducted by the University of Nottingham team, a new method was proposed replacing the traditional linear regression, which was coined Continuous Regression.
Briefly speaking, Continuous Regression is a mathematical solution that applies Functional Regression concepts, and permits to gather all the infinite points surrounding the real-locations into each of the models. Aside the theoretical contributions, Continuous Regression enabled for the first time the use of incremental learning under the context of Cascaded Regression.
The proposed incremental Cascaded Continuous Regression (iCCR) is the first tracker to date incorporating real-time capabilities, attaining state-of-the-art results in an extensive annotated dataset. Its impressive results were recently published in the 14th European Conference on Computer Vision (ECCV’16), which is one of the top-tier conferences in Computer Vision.
The system has been integrated into AVP 2.1 where it is part of eMax, the main part of the visual system of ARIA-Framework, and runs at more than 30fps. In addition, a specific website gathering the research conducted in Continuous Regression was launched, in which the associated papers are accompanied with MATLAB code, allowing the use of the tracker as a tool, and enabling further research on still open topics.
At the joint seminar at the Leibniz – Centre of Computer Sciences, Dagstuhl Castle, Wadern, the ARIA VALUSPA project met up with the EU project KRISTINA to exchange their insights, progress, promising approaches, and create new (research) friendships.
The Leibniz – Centre of Computer Sciences is located in the south-west of Germany and offers a very relaxed and secluded location where computer scientists can come together to discuss and work on their research.
The KRISTINA project aims to develop technologies for a human-like socially competent and communicative agent. It runs on mobile communication devices and serves for migrants with language and cultural barriers in the host country. The agent they develop will be a trusted information provision party and mediator in questions related to basic care and healthcare for migrants.
The two projects clearly owns many similarities, which allows both teams to learn from each other. However, during discussions they identified some interesting differences. The ARIA project is working on a natural interaction system, that focusses more on “social banter” such as real-time interruptions. These interruptions can be done by the user himself (the user starts talking when the agent is speaking) or by the agent (the agent starts talking when the user is speaking). By making the agent respond in an appropriate manner to interruptions, it is hoped for creating an atmosphere of a more natural “small talk”. The KRISTINA project is working on a task based system that relies more on information retrieval and transfer. A migrant can use their system to ask questions about their new home country, for example, how healthcare is organised.
During the joint seminar, both teams presented demonstrations of their systems. A notable demonstration of the ARIA project was done by Angelo Cafaro. He presented the handling by the virtual agent of user interruptions, which was realised on the behaviour generation level. For the KRISTINA project, Dominik Schiller presented the demonstration of how their agent could emphatically react to a depressed user. The ARIA VALUSPA team was very interested to understand how the KRISTINA system worked. Yet, the most impressive demo was held by Gerard (KRISTINA) and Angelo (ARIA VALUSPA), who managed to connect the Greta platform from the ARIA project to the agent web-interface from the KRISTINA project in about an hour. This emphasized the importance and effect of standards (i.e. FML and BML)!
Additionally, there was an interesting invited keynote by Patrick Gebhard from the DFKI lab, Saarbrücken. He detailed the work of the lab on the Virtual Scene Maker, which can be used for designing real time interactive systems. The demonstration of the system gave an insight on the impressive ease of the configuration possibilities in Virtual Scene Maker.